Disliked my visit February 5th 2017... I'll never go in there again... There is always 1 or 2 rude sale's ladies in there... I had the worst experience ever today! My brother wanted me to go and make a payment for him on his fiance ring which he had to work and doesn't get off until 7pm aND the mall closes at 6pm....well I waited almost 20 minutes for someone to help me then along comes the rude lady saying she could help me keep in mind I had his bill and identification number and she says that she could not allow me to make a payment! Really I understand if I was trying to buy something but to make a payment really!?! I'll never ever go to the Kay's Jewelry in Mount Berry Mall in Rome Ga. Again!
Very displeased with Kay Jewelers In Rome, Ga. It was our anniversary and my husband wanted to get me a pandora charm. He was very mislead by the sales rep. He had mentioned to her that I did not want a "fake" charm and the sales rep said clearly this is pandora. Most men do not have a clue which is fake or not and is very disappointing when a sales rep has to lie in order to make a sale. He called the store told them I would be returning the items and they again failed to mention it would have to be him that returned the item because his name was on the receipt! Had we known this we would have not wasted our gas since we live 30miles away! I did go over across the mall to KNIGHT'S JEWELRY and bought two PANDORA charms and was very please with great customer service. I will never shop at KAY JEWELERS again. Very rude and misleading!!!
I brought my engagement ring in to be resized. My fiancé bought it at another kay jewelers with the extended warranty plan to cover sizing. This location sent my ring off to be fixed. It took over 2 weeks to come back. When I got it I was just glad to have it back. After I got home (I don’t live near Rome) I looked at it closely and the band was awful. Whoever stretched the ring did not do a good job. It was thin and misshapen...it only had to go up 1/2 size. When we went to another location this week to look at wedding bands the sales associate was horrified that you guys would allow such awful work....the other location is now sending my ring off again to be fixed correctly which includes adding more gold to the current band. It’s a shame you guys didn’t do it right the first time and I’m going anther 2 weeks without my ring.
Kay Jewelers is a US Jewelry Store based in Rome, Georgia. Kay Jewelers is located at 906 Martha Berry Blvd NE, Rome, GA 30165, USA.
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