Worst customer service ever, everyone seems to have a stick shoved up their ass except for maybe 1 or 2 employees.
BEWARE!!! If you purchase a phone in this store, THEY DO NOT NOT TELL YOU THAT MUST ADD A MONTHLY INSURANCE CHARGE @ $11.99 per month to the phone. This means if you buy a new phone on a payment plan and it costs, for example, $28.00 per month, then your additional monthly charge for the new phone will actually be $39.99 (11.99 insurance + 28.00 phone payment). This would be acceptable IF they told you BEFORE they sell you the new phone and end service on your old phone. At least if they told you before they make all the changes to your phone, then you would have the opportunity to make an informed decision. Two different salespersons told me that they don't have the option of NOT selling you the insurance. I find this to be very strange since I could have ordered the phone online from AT&T and would have had the option of selecting this insurance or not. I don't like to think people are lying to me, but this is certainly "fishy" and whether true or not, it stinks and does not make sense.
The employees here are very rude and unprofessional. Especially the manager! One of the female workers sold my mom a device without explaining she'd be opening up an entirely new phone line. I walked in to explain the situation and the female worker went to hide in the back while the manager told me I was stupid (literally called my mom and I stupid) for not knowing what the device would do to my account. He did nothing to fix the problem and wouldn't even try!
People don't realize that in spite of these employees working for AT&T, they either hustle or get in trouble. This likely will not be posted under reviews and it's unfair for those taking harsh comments. Sadly, regardless of a retail store setting, each person is expected to spend a very few minutes to solve, sell, etc., before moving to the next. This is as much a production job as any piece rate position in all the plants Rime and surrounding areas once had! Please have questions and any other info you'd like when entering any of these stores. I say that as a consumer only and nothing more. I have left more times than one because I needed more info, was not sure I wanted certain financial commitments as well as k owing what those were at time:(. Yes, part of that is my lack of being tech savvy along with being overwhelmed with info/costs. Please keep this in mind when giving a review on anything because all of us are not willing to spare an extra 5 minutes, even in traffic, before cutting loose on others. If we don't have at least 30 mins to 1 hour, please wait until you do. It will be much healthier for you in the long run.
I came into AT&T and bought me and my fiancé phones which was a Samsung 8plus and a iPhone 7plus and we didn't have them but 4 days and started having problems with the network! We bought our phones with cash meaning no contract at all so there for the phones would be unlocked but people please take CAUTION because there phones are not unlocked and you still will be on there service for 6 months then your phone will supposedly unlocked! When we tried returning the phones there policy goes if you have not had it over 14 days you can return it but we went 3 days in a row and the cooperates store at that didn't have enough money in the draw for 3 days in a row! The manager there named Deon is very very rude! Beyond rude! Please don't purchase here and try a different company I promise you will be mad! DO NOT PURCHASE THESE PHONES especially from Rome Ga! Go to T-Mobile they offer way more and 10 times better service!
At T is a US Electronics Store based in Rome, Georgia. At T is located at 405 Turner McCall Blvd NE, Rome, GA 30165, USA.
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